What data do we collect?
When you land on our website we automatically receive your computer’s Internet Protocol (IP) address. Our website also uses Google Analytics to collect anonymous data. This allows us to better understand where our customers come from and how they interact with our site. If you decide to register or place an order, you will also need to provide personal data such as your name, postal address and email address, as well as payment details such as your credit or debit card number.
How do we use this data?
The personal data we collect allows us to process and deliver your order, as well as contact you if we have any queries relating to it.
When you register, you will be asked whether you would like to receive marketing communications from us. Please contact us if you would prefer us not to keep in touch and we will ensure your record is updated accordingly.
Sometimes we will have to pass your data to third parties (including organisations based outside of the European Union) in order to allow them to perform services on our behalf (e.g. to process your payment or deliver your order). When this is the case, they will only be passed the data that is strictly necessary for them to perform this service.
How do we keep it safe?
To ensure security, your data is stored on a secure server behind a firewall. To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, stolen or altered.
All credit/debit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) using Single Socket Layer (SSL) technology and stored with AES-256 encryption. Any data used to process your payment is only stored as long as it is necessary to complete your purchase, after which it is deleted.
What are cookies?
Why are they used?
Cookies are essential to the operation of our website and the associated services we provide. They are used to help you avoid having to re-enter information when you visit our site (e.g. your user name and password) and to monitor customer interactions with our site. This helps us make the site easier to use and its content more relevant.
How can I disable them?
Disabling all cookies may mean you are unable to use our website. You can, however, choose to disable cookies by changing the appropriate settings in your internet browser.